Policy Returns & Exchanges

The customer has the right to request a return or exchange within 14 days from the date the order was received.

• The product must be unused and in its original condition.
• The product must be in its original packaging with all accessories.
• The purchase invoice or order number must be provided.
• Returns are not accepted for products that have been opened or used, especially chemical materials such as paints or solvents.

A product may be exchanged in the following cases:

• A manufacturing defect.
• Receiving a product that does not match the order.

The store bears the shipping costs in the case of an error or a defect.

If the customer requests an exchange without a defect, the customer bears the shipping cost.

• Paints that have been opened or used.
• Custom products or products prepared to order.
• Any product damaged as a result of misuse or improper storage.

• The amount is refunded within 5 to 10 business days after the product is received and inspected.
• Refunds are issued through the original payment method.
• Shipping fees (if any) may be deducted for returns that are not the result of a store error.

1. Contacting customer service via 0237532216 or info@boyastore-eg.com.
2. Sending the order number and a photo of the product (if required).
3. The request will be reviewed and answered within 24–48 hours.
4. Arranging collection of the product from the customer, or directing them to the nearest shipping point.

• The product must be inspected upon delivery, before use.
• The store is not responsible for any damage resulting from improper application or misuse of the products.